Items purchased through otantik-usa.com may be returned or exchanged within 14 days of your order’s ship date. Items must be in new, unused condition with all original boxes attached. Returns must be initiated via our email- Info@otantik-usa.com
- We will provide you with a return label, where return label fee will be deducted from your final refund.
- Any original shipping charges paid are non-refundable.
- Please note that if you do not use our return label, Otantik-USA is not responsible for packages that are stolen, lost, or damaged during transit.
- Please allow up to 10 business days from the time your return arrives at our facility for our team to inspect and process your return. We will update you via email once we’ve issued your refund.
- We reserve the right to deactivate customer accounts if we identify unusual or excessive returns activity. Large or oversized return packages may be subject to additional shipping fees for which the customer will be responsible.